At Sydenham Florist, our commitment is to bring only the freshest, most beautiful blooms to homes and businesses in Sydenham and surrounding areas. We understand how important it is that your flowers arrive in pristine condition and remain vibrant, which is why we proudly offer our Fresh Flowers Guarantee. If your flowers are not fresh on arrival or do not meet your expectations, we’re here to make it right.
We take great care in preparing and delivering your floral arrangements. However, in the rare event that your flowers arrive damaged or wilted, please notify us as soon as possible—ideally within 24 hours of delivery. To help us process your concern quickly, we may request a photo of the damaged flowers and packaging. Our team will assess the issue and provide swift assistance, ensuring you receive the beautiful blooms you expect from a trusted Sydenham florist.
We guarantee the freshness of our flowers for a minimum of 3 days from delivery when cared for according to our instructions. If your flowers show significant signs of wilting or do not last this freshness window, please contact us promptly with your purchase details and a photo. We are dedicated to ensuring you are fully satisfied with your floral gift or arrangement.
Your satisfaction is important to us. If your flowers arrive damaged or fail to meet our freshness guarantee within the first 3 days, we offer the choice of a replacement arrangement delivered at no extra cost or a full refund. Please allow us time to review your request; decisions are typically made within 1-2 business days of receiving the necessary information. Refunds will be processed to the original payment method, while replacements are dispatched as quickly as possible for your convenience.
If you have any complaints about your order or our service, we encourage you to reach out with full details of your issue. Each complaint is treated with care and discretion; our friendly team will investigate thoroughly and work towards a prompt resolution. Whether your concern regards delivery, product quality, or any aspect of your experience with Sydenham Florist, we promise a fair and respectful process. Most complaints are resolved within five business days.
As a dedicated and valued member of the Sydenham community, we take pride in providing outstanding floral arrangements and reliable customer care to all our neighbours—households and businesses alike. When you buy from Sydenham Florist, you can count on honest policies and a genuine commitment to your happiness, backed by our fresh flowers guarantee.
Thank you for choosing Sydenham Florist. Your trust and satisfaction inspire us to deliver exceptional flowers and service every day.
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