Thank you for choosing Sydenham Florist for your online flower delivery needs. These Terms & Conditions apply to all flower orders placed via our website for delivery in Sydenham and the surrounding areas. Please read these terms carefully before placing your order. By using our online shop, you acknowledge that you agree to be bound by these Terms & Conditions.
These Terms & Conditions govern the use of the Sydenham Florist website for purchasing flowers and related items online. They apply to all customers located within Sydenham and its surrounding areas, including all areas within our specified delivery radius. By placing an order, you confirm that you have read, understood, and agreed to these terms, which come into effect immediately on your first use of our site for an online order.
To order flowers for delivery in Sydenham, you must use the online ordering system provided on our website. The process is as follows:
After your order is placed, you will receive an automatic confirmation email summarising the details of your order. This confirmation serves as acknowledgment of your requested order, but not acceptance. Our acceptance occurs when we dispatch your order for delivery.
We reserve the right to refuse or cancel any order at our sole discretion without liability, including but not limited to instances where payment is not authorised or where product availability prevents fulfilment.
All products are subject to availability. In the event that specific flowers or materials are unavailable (for example, due to seasonal changes or supply limitations), we reserve the right to substitute with flowers of similar value, colour, and style to maintain the overall look and feel of your chosen arrangement.
If a significant substitution is required, we will make reasonable efforts to contact you using the details you provided when placing your order. If we are unable to reach you in time, we will proceed with an appropriate replacement to ensure that delivery is not delayed.
All prices shown on our website are inclusive of applicable VAT and, unless otherwise specified, are exclusive of delivery charges. Any additional charges, such as delivery fees, will be clearly displayed before you complete your order at checkout.
We accept payment via the methods indicated on our website’s checkout page. Payments must be authorised and cleared before any items are dispatched for delivery. We use secure third-party payment processors to handle all transactions. Your payment information is never stored on our servers.
If your payment cannot be processed for any reason, your order will not be accepted or fulfilled until alternative arrangements have been made.
We offer home and business flower delivery services across Sydenham and surrounding areas within our published delivery zones. Delivery dates and times are subject to availability and cannot be guaranteed due to circumstances beyond our control (such as extreme weather or road disruptions).
We will make every reasonable effort to fulfil your requested delivery date, but same-day delivery may require orders to be placed before a specified cut-off time. Please check our website for current delivery timeframes.
For successful completion of delivery, please ensure accurate and complete delivery information is provided. If no one is available to accept the delivery, we may leave the arrangement in a safe place, with a neighbour, or attempt redelivery according to our discretion.
We accept no liability for deliveries delayed or undelivered due to erroneous, incomplete, or inaccurate information provided by the customer.
If you need to change or cancel your order, please do so at the earliest possible opportunity. Requests for amendments or cancellations must be made prior to the order being processed for dispatch. In practice, this usually means contacting us no less than 24 hours before your scheduled delivery.
Once an order has entered the preparation or delivery phase, it may not be possible to alter or cancel it, as flowers are perishable and custom-prepared. Any cancellation requests made outside these timeframes cannot be guaranteed and may not be eligible for a refund.
To confirm whether your order is eligible for amendment or cancellation, please reference your order confirmation and contact us using the details on our website.
Customer satisfaction is a priority at Sydenham Florist. If you are not satisfied with the flowers you receive, please notify us within 24 hours of delivery with photographic evidence and a detailed description of your concern. We will investigate the matter and may, at our discretion, offer a replacement or refund according to our returns policy.
Due to the perishable nature of flowers, except in cases of error or demonstrable poor quality, we do not accept returns. Refunds are issued only for defective, damaged, or non-conforming goods, subject to our inspection and agreement. Refunds may take up to 5-7 working days to process once approved.
We process your personal data in accordance with applicable data protection laws and our privacy policy. Your information is used solely for the purpose of fulfilling your order and communicating with you about your purchase. We never share your data with third parties for direct marketing without your explicit consent.
For more details, please refer to our privacy policy, available on our website.
Sydenham Florist will do its utmost to deliver beautiful, high-quality flowers to your specified address. However, to the extent permitted by law:
We will not be held responsible for any delay or failure to perform our obligations under these Terms & Conditions if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, pandemics, supply chain disruptions, or governmental actions.
The content and materials, including photographs, graphics, text, and arrangement designs displayed on the Sydenham Florist website, are owned or controlled by Sydenham Florist and protected by copyright and other applicable intellectual property laws. No part may be reproduced, copied, or used for commercial purposes without our written permission.
These Terms & Conditions, and any disputes arising in connection with them or with any order placed via the Sydenham Florist website, are governed by the laws of England and Wales. All parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any such disputes.
We reserve the right to amend or update these Terms & Conditions at any time and without prior notice. Updated terms will be published directly on our website and will take immediate effect. Please ensure you review the terms before each new order, as your continued use of our website's services constitutes your acceptance of any amended terms.
If you have any questions, feedback, or request clarification regarding these Terms & Conditions, please use the contact form or postal address provided on our website.
We appreciate your business and look forward to delivering beautiful flowers for every occasion across Sydenham and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
